Complaint (1)


When you view the video, you might want to ask / remind yourself:

  • Did the appraiser set the ground rules clearly and agree an agenda?
  • How well did the appraiser establish rapport?
  • What clues do we get from the body language and eye contact?
  • Was there active listening? Who did most of the talking?
  • What was the balance of open to closed questions?
  • What was the balance between empathy and challenge?
  • How well did the appraiser reflect issues back, avoiding direct advice?
  • Was the use of factual information or suggestions too directive?
  • Is the use of humour appropriate?
  • What were the important cues from the appraisee? Did the appraiser overlook any?
  • Does the interview demonstrate the different role of an appraiser compared with that of a doctor, a mentor and a trainer?
  • When concluding each section, the appraiser checks that there is an agreed outcome: is it clear? do you feel the appraisee owns it?
  • What would you have done differently?

We hope you find the video useful. Feedback is welcome.

This simulated interview is not intended to be the "perfect appraisal": it should be seen as an example of appraisal techniques, but also as a talking point for alternative ways to handle the interview.

We suggest that, if you have time, you should view all sections of the video.



This page was last updated on: 05/09/2016