FAQ on SOAR

Common queries relating to SOAR Login

How do I login?

The web address for the SOAR Login is https://online.appraisal.nes.scot.nhs.uk. To login just enter your login name, password, and answer the randomly selected Security Question on screen.

If you are logging in for the first time, or if your account was reset for you, ignore the Security Question and just enter the login name and password and click "Sign in".

After you have successfully logged in, you will be asked to read the SOAR Data Protection & Confidentiality Policy.  Once you have gone through the policies, you confirm this at the bottom of the page.  (If you have any concerns with this, please do not hesitate to get back in touch to discuss your concerns).

After this you will be asked to complete the "Security Questions" section.  Answer ALL questions in the boxes near the bottom of the page, once on the left column and again on the right to confirm. Finish by clicking on the Save button near the top of the page.

It is also advised that you take this opportunity to change the password. Please make sure your password is alpha-numeric (a mix of letters and numbers) and at least 8 characters long.

Once you have completed these two sections, scroll back to the top of the page and click Save.

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I don't have a SOAR login?

If you do not have a login name or password for SOAR, please complete the Login Request form:

https://online.appraisal.nes.scot.nhs.uk/public/registration.aspx

Ensure you select the correct Health Board and sector (Primary Care, Secondary Care, Trainee) so that the request goes to the correct admin team.

Your request will be sent to the appropriate Health Board's Local Admin team, who will arrange your login from there. Alternatively you can contact your Local Administration team directly - providing them with your GMC number and email address - and they will set up a login name and password on SOAR.  An automated email will be sent to the email address you supplied, telling you what your login name and password is.

If you have a preferred login name, let us know on the login request form (saves you from having to remember a new login), and we will be happy to assign this for you if it is not already in use.

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I tried to log in but it says my details could not be found?

If you enter your login details and you are told that your details could not be found, you got your login name right, but the wrong password. Try again!

If after a while you still cannot remember your password, use the "Forgotten your password?" link under the Login button, and follow the on-screen intructions to reset your password.

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It says I only have 3 attempts (or less) to log in?

If you enter your login details and are told you only have 3 (or 2 or 1) more attempts left to login, you have entered the login name and password correctly, but you got the security question wrong.  Please take care in entering your security question and read the question in FULL - for example, most users misread the MONTH of birth question, thinking it asked for DATE of birth, and they subsequently try to enter various date formats with no success.

If you fail on your final attempt, your account will be locked from further login attempts.  In which case, contact your local admin in the first instance to get your account unlocked.  If they are unavailable, submit a helpdesk request and we will get to you as quickly as we can.

 

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How do I lock my account?

The locking feature on the user account is not for this purpose.

If someone attempts to hack into your user account but enters the login name/password incorrectly 3 times, then the account is locked, meaning even if you enter the correct details after this, you will still not be able to log in and will need to contact the Local Administration team (or SOAR helpdesk) to unlock the account.

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How do I change my password?

To change your password, simply login as you normally would, and click on "Details", then "My Details" from the menu on the left. Midway down the page is a section titled "SOAR Access". Simply enter your new password and confirm it again (in the two password boxes), and click on the Save button at the top once finished.

For your password, you can include any characters, numbers, as well as symbols (!"£$%^#@? etc) and even spaces - but make sure your password is alpha-numeric and at least 8 characters long (e.g. purple99, rugby100, 500miles etc).

You should also receive an automated email from SOAR confirming the change.

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Every time I enter my login details, I either get told I am timed out immediately; or I keep returning to the login screen as if nothing has happened?!

If you try to login and get timed out immediately, or if nothing happens and you keep getting returned to the login screen in a continuous loop - check the calendar and time on your computer.  If this is out of sync on your computer, it will affect your login.  If changing this doesn't solve your problem, please contact the SOAR Helpdesk for further assistance.

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I didn't change the password, but I get an automated email that says I did?

Apologies for the confusion here. The automated email you received is triggered when either your password or security questions are updated. Plans are afoot to get this changed so the system sends separate emails instead.

If you are able to login ok without problems, and feel happy with your login details, feel free to ignore this automated email.

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I've been locked out, what do I do now?

You only get locked out of your SOAR account if you enter your login name and password correctly, but your security question incorrectly three times.

You can contact your local admin team requesting their assistance in unlocking your account.  Alternatively, you can try and unlock your account if you have access to the email your SOAR account is registered with.  If you to, use the "Unlock your account" link under the Login button, and follow the on-screen intructions to unlock and reset your account.

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I logged in but it says UNKNOWN UNKNOWN?

If you are logged in and the user role on the dashboard says "UNKNOWN UNKNOWN", it means your SOAR account has been archived. The account would have been archived by local Health Board admin teams following confirmation that you are no longer working for them (retirement/moving abroad etc).

If you need to access SOAR to retrieve past documents, please contact the helpdesk in the first instance.  We can set you up with temporary access to retrieve whatever files you need, and then re-archive your account when you no longer require access to it.

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This page was last updated on: 15/05/2015