Core Element E (Domain 3 or 4)
Domain 4: Maintaining Trust
For compliments or particular pieces of positive feedback received, please document these on your appraisal form on SOAR under Domain 4.
A complaint is a formal expression of dissatisfaction or grievance. You should be able to demonstrate your awareness of any complaints, your participation in the investigation and the response (what actions were taken in response to the complaint?), and your reflection (did you identify any development needs?).
Completion of Complaints/Critical Incidents Statement (declaration) is required for every appraisal
Good medical practice requires all doctors to:
GMC (2013) Good Medical Practice, [Online], Available: http://www.gmc-uk.org/guidance/good_medical_practice.asp
Any complaints or critical incidents declared in the Complaints/Critical Incidents Statement will get flagged automatically as "issues" when the appraiser drafts the Form 4 summary.
If the appraiser deems the complaint(s) as resolved and no further action is required, they can overwrite "issues" on your Form 4 to "Resolved".
The three statuses in relation to the self declarations are:
Document designed for electronic completion
This page was last updated on: 15/05/2015
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