Also known as 360 degree feedback
MSF is required once in 5 appraisals (as is Patient Survey)
Multi-Source Feedback (MSF), sometimes known as 360-degree feedback, has been developed in industry and over recent years has been adapted for use in the Health service. This was initially driven in the USA and Canada; however, some work has now been done in validating the techniques in Britain (Glyn E et al, 2005). These techniques aim to obtain information about a doctor's qualities and competencies rather than their skills and knowledge, i.e. what they actually do, not their ability to do it. A doctor invites colleagues to complete a short questionnaire. Colleagues should be selected from other doctors in his/her specialty, those he/she refers to, trainees, his/her trainer, administrators, nursing colleagues and reception staff. Some examples also include patients. MSF can provide feedback about a doctor's compassion, integrity, respect, and ability to work as a team member, and can reinforce good points and provide opportunities for development.
In order to be effective, MSF needs to take place in a supported environment and treated as a formative, not an assessment, tool. Good schemes involve personal support for the doctor (BMA, 2003). This is essential to offer maximal opportunity for learning and development and minimise potential harm to the individual from insensitive feedback. We recommend that you do not use this type of feedback in isolation.
NES has developed an MSF tool that is integrated with SOAR and more importantly, is available (and suitable) for all doctors working in Scotland. More information about the tool can be found in the MSF pages.
If you plan on doing an MSF for your appraisal, please consult with your appraiser first.
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This page was last updated on: 15/05/2015
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