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Beware of hoax "NHS helpdesk" emails

Posted Date: 21 Oct 2015

We have had several recent reports of emails apparently from NHSmail email addresses or from an organisation in NHS England, claiming to be from an IT helpdesk and inviting you to click on a link to upgrade software. DON'T CLICK ON THE LINKS.

These are spam "phishing" emails where the sender has somehow managed to make it look like they are sent from a legitimate NHS or NES email address.  In these emails there will be a link that you are asked to click on to "upgrade" your email account.  If you click on the link you will be asked to enter your login details.

  1. DO NOT CLICK ON THE LINK;
  2. If you do click on the link - DO NOT ENTER YOUR PASSWORD;
  3. If you did give them your password - CHANGE YOUR WINDOWS LOGIN PASSWORD RIGHT AWAY (you can do this via Control Alt Del).

You should not under any circumstances divulge your password to anyone.  As a general rule of thumb, regardless of the online system you use (SOAR, NHS or College ePortfolios, online banking or shopping, etc), no helpdesk or admin staff (or anyone) will ever ask you for your password.

If you feel you might have been a victim of this scam, please contact your Health Board's IT department for urgent assistance.

This page was last updated on: 21/10/2015