Compliments and Complaints

Scottish Medical Appraisal & Revalidation Toolkit Supporting Information Self-declarations Compliments and Complaints

Receiving a complaint is not unusual and it is important to reiterate:

Appraisal is not a performance review.

As outlined by the GMC's Good Medical Practice, you must be open and honest if things go wrong. From an appraisal standpoint it's important you reflect and learn from it.

The self-declaration form on SOAR is very straightforward. You are asked initially:

Since your last appraisal, have you been the subject of a formal complaint or critical incident report?

If you answered "Yes" you will be prompted for additional details.

In the "Supporting documents" section you can upload relevant information as appropriate, e.g. audits, SEAs etc. It's also important to stress that this is also an area where you can evidence provision of good health care, so here you might consider uploading or sharing details of successful resuscitation or early diagnoses, or patient thank you cards or messages of thanks and support.

You might also find the FAQs on self-declarations useful, as well as the Reflection Template below.

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